Service · 06 / 24/7 Response Center
Your outsourced medical response center, 24/7 — for UAE and international clients.
A clinician-led coordination centre that answers calls, handles cases and dispatches resources on your behalf — from a single event hotline to a fully outsourced medical front line for insurers, assistance companies and corporate programs.
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- 24/7 coordination centre
- Clinician-led staffing
- Arabic & English handling
- Integrated with ART dispatch
- White-label scripts & SLAs
Six things our response center does for you
- 24/7 response coordination — clinician-led coordination centre staffed around the clock, answering calls and dispatching the right medical resource, including our own ambulance fleet.
- Medical case handling — end-to-end intake, triage, escalation, follow-up and closing reports — managed by a single named case manager.
- First-line medical support — phone-based clinical support for employees, members, guests and event attendees with clear escalation when needed.
- International assistance coordination — a single point of contact for insurers and assistance companies operating in or through the UAE.
- Healthcare call outsourcing — run your medical hotline, member line or event hotline under your brand, with clinical-grade staffing and SLAs.
- Client operations support — back-office medical operations support — scheduling, follow-ups, partner liaison.
A clinician-led command room, operating 24/7
Staffed by paramedics, nurses and case managers — connected to our own fleet, to hospitals, call-center, and to assistance networks worldwide. The same room that runs our operations runs yours, and provides medical command and operational backup for every outsourced clinician we deploy onsite.
- Redundant lines & recorded calls
- Clinical scripts & escalation trees
- Direct dispatch to ART ambulances
- Live KPI dashboards & monthly reporting
Frequently asked questions
- What hours do you cover? 24 hours a day, 365 days a year — staffed continuously, no voicemail.
- Which languages? Arabic and English by default; French and other languages on request.
- Can you integrate with our systems? Yes — insurer case-management platforms, hospital booking systems, CRMs and ticketing tools.
- Is this white-label? Yes — our agents answer in your brand, follow your scripts and report inside your own case structure.