Service · 04 / International Medical Repatriation
International medical repatriation — coordinated end-to-end from the UAE.
Inbound, outbound or transit through the UAE — ART coordinates the full repatriation chain. Commercial medical escorts, air-ambulance missions, apron operations and bed-to-bed handovers, delivered against insurer, assistance and air-operator workflows. A single case manager at a 24/7 desk ties ground, air and receiving facility together.
Open a case 24/7 desk · +971 800 1020
- 24/7 coordination desk
- Global partner network
- Bed-to-bed case model
- UAE apron & ground
- Insurer / assistance workflows
Who we work for
- Insurers — policy cases with claim-ready documentation and assistance-workflow compatibility.
- Assistance companies — in-region partner for case coordination, on-the-ground execution and reporting.
- Air-ambulance operators — apron access, ground handling, receiving facility liaison.
- Hospitals & clinicians — clinical-grade handovers for inter-country transfers.
- Private patients & families — direct provider with the same operational standard.
What we coordinate
- Commercial medical escorts — paramedic, nurse or doctor escort on scheduled flights.
- Dedicated air-ambulance coordination — missions aligned with air-operator and authority workflows.
- Apron & tarmac access — UAE airport ground handling, medical transfer operations.
- Bed-to-bed handover — receiving-facility coordination, clinical documentation, continuity of care.
- Insurance & assistance liaison — claims, pre-authorisations, 24/7 case management.
Why ART for repatriation from the UAE
- UAE operational footprint — ground, apron, hospitals, authorities, all in-house or partnered.
- One case, one coordinator — from first call to bed-side handover.
- Workflow compatibility — insurers, assistance, air operators, embassies — we fit inside theirs.
- 50 years of experience — Ambuce Rescue Team group, founded in Belgium 1975.
Frequently asked questions
- How quickly can a repatriation case be opened? Within minutes. Our 24/7 desk takes the first call, opens the case file and starts the medical and logistics workstreams in parallel. Realistic mission windows depend on aircraft availability, clinical clearance and authority approvals — typically 24–72 hours for outbound air-ambulance missions, faster for commercial-flight escorts.
- Do you handle inbound, outbound and transit through the UAE? All three. We coordinate inbound cases arriving in the UAE for treatment or onward transfer, outbound cases repatriating UAE residents and travellers, and transit cases where the UAE is a hub between origin and destination.
- Which insurers and assistance companies do you work with? We operate against most international insurer and assistance-company workflows — claims, pre-authorisations, GOPs and bed-to-bed reporting. Where you need a specific case management platform or document set, we adapt to it.
- Can you coordinate bed-to-bed transfers worldwide? Yes. A single case manager owns the chain from the bedside at origin, through ground, apron and air, to the receiving facility — clinical handover documentation included. Outside the UAE we work with vetted air-ambulance operators and ground partners.
- What documentation do you need from the treating hospital? A current medical report, fit-to-fly assessment (where applicable), recent vitals and any imaging or device notes relevant to the transfer. Our clinical desk reviews the file and tells you what is missing — we do not slow the case down chasing paperwork.
- Do you provide commercial-flight medical escorts as well as air ambulance? Yes. For patients who are stable enough to fly commercially, we provide paramedic, nurse or doctor escorts on scheduled flights — frequently the right balance of clinical safety and case economics. For higher-acuity cases we coordinate dedicated air-ambulance missions instead, with onward ground transport from the apron to the receiving facility.