Book an Ambulance

Terms and Conditions

These Terms and Conditions are issued by ART Ambulance Services L.L.C., a company duly incorporated and existing under the laws of the United Arab Emirates, with its principal office located in the Emirate of Dubai (“ART”).

The applicability of the Terms and Conditions is subject to the nature of the service requested by the Client, as follows:

  • The “Terms and Conditions for Medical Bystanding Services” shall apply exclusively to the provision of medical coverage and on-site standby services at public or private events, corporate sites, industrial premises, or other non-transport settings, whether organized on a one-time or recurring basis.

  • The “Terms and Conditions for Medical Transport Services” shall apply exclusively to the provision of scheduled or unscheduled non-emergency medical transport services, including inter-facility transfers, home-to-hospital transport, and patient repatriation services within the UAE or internationally, as may be offered by ART.

Combined Service Scenarios:
In the event that medical transport is required during or in connection with a medical bystanding deployment (for example, due to an incident at an event requiring patient transfer to a healthcare facility), the Terms and Conditions for Medical Transport Services shall apply exclusively and in full to that transport episode, regardless of whether the service was initially booked as part of an event deployment.

Accordingly, each service component—whether bystanding or transport—shall be governed by the respective and applicable set of Terms and Conditions. Where services are combined or interlinked, each component shall be interpreted and enforced according to its governing terms. In the case of any ambiguity or overlap, the more specific set of terms applicable to the actual service rendered shall prevail.

The relevant Terms and Conditions shall be deemed accepted upon the Client’s approval of any quotation, confirmation of service booking, or acceptance of an invoice issued by ART.

Terms and Conditions for Medical Bystanding Services

1. Pricing and Estimates

All pricing provided by ART Ambulance Services L.L.C. (“ART”) shall be deemed indicative and based upon the preliminary information supplied by the Client at the time of inquiry. These prices are not binding and do not constitute a final contract. Estimates are subject to revision should the event scope change, including but not limited to: modifications to the event’s size, duration, location, activities, or additional requirements imposed by any authority. Final pricing shall be confirmed in writing upon acceptance of the quotation by the Client and confirmation by ART.

All deposits are strictly non-refundable, unless explicitly agreed otherwise in writing.

2. Booking Confirmation

A service request shall not be considered confirmed or binding upon ART unless and until:

  • The Client has accepted the quotation provided by ART, thereby indicating acceptance of the scope of work, pricing, and these terms and conditions; and
  • ART has issued written confirmation clearly stating that the event has been “Booking Confirmed.”
  • And the Client has made the necessary prepayments within the required timeframe.

Until all of the above conditions have been satisfied, ART shall bear no obligation to reserve or provide any personnel, vehicles, or equipment for the event.

3. DCAS Approval and Compliance

All medical bystanding services are provided subject to regulatory requirements, including the oversight and approval of the Dubai Corporation for Ambulance Services (DCAS) and other regulatory bodies. ART shall submit the necessary application to DCAS; however, approval remains subject to DCAS’s sole discretion and may result in the imposition of additional staffing, equipment, or higher-level care obligations.

Should DCAS or other safety authorities mandate services exceeding the initial quotation, ART shall inform the Client, and the quotation shall be adjusted accordingly. In the event ART is unable to fulfill such additional requirements due to limited resources or lack of availability, ART reserves the right to cancel the booking without incurring liability.

4. Client and Venue Responsibilities

The Client and the event venue shall be jointly responsible for ensuring compliance with all applicable laws, permits, licenses, and safety regulations relevant to the event. This includes, but is not limited to:

  • Obtaining all necessary event permits from municipal or other regulatory bodies;
  • Allowing DCAS or other regulatory authorities to access the site for inspection, without obstruction;
  • Coordinating with event security personnel to ensure clear and unrestricted access for ART’s ambulances and medical staff to the event location at all times;
  • Providing essential on-site support for the duration of the deployment, including but not limited to:
    • A shaded area for the medical team;
    • Access to clean drinking water;
    • Reliable electricity;
    • Reasonable air conditioning, where appropriate;
    • Access to restroom facilities.
  • Accurately complete the Event Risk Assessment Form provided by ART.

Failure by the Client or venue to comply with these obligations may result in service delays, withdrawal of services, or additional charges. ART shall not be held liable for any disruption, injury, or loss resulting from such failure.

5. Catering Obligations

For any deployment, the Client must provide the Team with access to clean drinking water.

For any deployment exceeding eight (8) consecutive hours, a meal must be made available.

Exceptions to this clause shall only be valid if explicitly negotiated and documented in the “Notes” section of the signed quotation.

6. Extensions and Overtime

If the event exceeds the scheduled end time by more than ten (10) minutes, the Client shall be required to sign an Event Extension Form with the on-site medical team leader. All additional service time shall be billed at the same hourly rate stated in the original quotation and shall be subject to availability of personnel and resources.

Should the Client refuse or fail to extend the service formally, the Client accepts full and sole responsibility for any incident, injury, claim, fine, or liability occurring after the scheduled end time. The Client further agrees to fully indemnify and hold harmless ART, its staff, agents, and representatives, from any such consequences resulting from the absence of medical coverage due to the refusal to extend.

7. Cancellations and Amendments

Cancellations must be communicated in writing. In the event of a cancellation within forty-eight (48) hours of the scheduled deployment, the Client agrees that ART may charge up to 100% of the total quoted fee, at its sole discretion.

Modifications to event details, including time, location, nature of activities, or audience size, shall be considered material changes and may result in revised pricing and service conditions, subject to ART’s availability. ART shall not be held liable for failure to provide services if such changes are not communicated in a timely manner.

8. Liability and Indemnity

ART shall exercise all reasonable care, skill, and diligence in the performance of its obligations under these Terms and Conditions. Notwithstanding the foregoing, the Client expressly agrees and acknowledges the following:

8.1 Limitation of Liability

ART shall not be held liable for any direct, indirect, incidental, consequential, punitive, or special damages, including but not limited to loss of profit, business interruption, reputational damage, or third-party claims, arising out of or in connection with the provision of services, except where such damages result directly from ART’s proven gross negligence or willful misconduct.

8.2 Exclusions of Liability

Without prejudice to the generality of the above, ART shall not be liable for any injury, loss, damage, delay, or failure in performance resulting from:

  • Inaccurate, incomplete, or misleading information provided by the Client;
  • Failure of the Client or venue to comply with the obligations set forth in these Terms and Conditions;
  • Denial of access to the venue or inadequate site conditions;
  • Acts or omissions of third parties, including but not limited to venue operators, security providers, or subcontractors engaged by the Client;
  • The nature or inherent risks of the event itself, including those outside the scope of ART’s agreed duties;
  • Any medical outcomes resulting from circumstances beyond ART’s reasonable control, including but not limited to delayed notifications, environmental conditions, or limitations in available resources.

8.3 Indemnification

The Client agrees to fully indemnify, defend, and hold harmless ART, its directors, officers, employees, agents, subcontractors, and representatives from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • Any breach by the Client of its obligations under these Terms and Conditions;
  • Any misrepresentation, omission, or error in the information provided by the Client;
  • Any incident, injury, or damage occurring at the event, except where solely and directly attributable to ART’s gross negligence or willful misconduct;
  • Any claim by third parties, including event attendees, staff, or contractors, relating to the conduct, safety, or management of the event or its environment.

8.4 Mitigation of Damages

The Client shall take all reasonable measures to mitigate any loss or damage that may give rise to a claim under this clause.

8.5 Cap on Liability

Unless otherwise agreed in writing, ART’s aggregate liability in connection with the provision of services for any single event shall not exceed the total amount actually paid by the Client for said services, excluding VAT and disbursements.

9. Force Majeure

ART shall not be liable for any delay, partial, or complete non-performance of its obligations where such failure is caused by circumstances beyond its reasonable control, including but not limited to:

  • Acts of God, fire, floods, storms, or other natural disasters;
  • Government restrictions or emergency regulations;
  • DCAS response delays;
  • Acts of terrorism, civil unrest, or public safety concerns;
  • Pandemic restrictions or infectious disease outbreaks;
  • Labor disputes or transportation disruptions.

In such cases, both parties shall cooperate in good faith to reschedule or adjust the scope of services.

10. Confidentiality

Both parties agree to treat as strictly confidential all non-public information obtained from the other party in connection with the planning, coordination, and delivery of services under these Terms and Conditions. This includes, but is not limited to, event details, operational procedures, deployment logistics, pricing structures, quotations, internal documentation, and any business practices or communications related to the provision of services. Such information shall not be disclosed, reproduced, or used for any purpose other than the execution of the agreed services, except with the prior written consent of the disclosing party, or where disclosure is required by applicable law, regulation, or order of a competent authority. This obligation of confidentiality shall not apply to any information that was lawfully in the possession of the receiving party prior to disclosure, is or becomes publicly available through no fault of the receiving party, is independently developed by the receiving party without reference to the disclosing party’s confidential information, or is disclosed with the express written consent of the disclosing party. Each party shall ensure that its employees, agents, and subcontractors are made aware of and adhere to the terms of this confidentiality obligation, which shall survive the completion, expiration, or termination of the agreement for a period of six (6) months.

11. Photo, Video & Media Usage

  • ART reserves the right to take general non-identifying photographs or media during the event for purposes of internal training, documentation, or quality assurance.
  • ART may use selected media from the event for marketing, promotional, or public relations purposes, provided no identifying medical information is disclosed.

12. Right to Withdraw Services

ART reserves the right, at its sole discretion, to immediately suspend or withdraw its personnel and services from the event site without refund or liability to the Client if:

  • The health, safety, or well-being of ART personnel is or may be compromised due to the conditions of the event;
  • The Client or its representatives fail to comply with any obligation under these Terms and Conditions;
  • The event becomes involved in unlawful, or hazardous activity, including but not limited to non-permitted activity, or breach of local law or public safety regulations.

In such cases, ART shall not be liable for any delay, loss, cost, or damages incurred by the Client or third parties as a result of such withdrawal. ART will notify the client in case they withdraw.

13. Subcontracting

ART reserves the right to subcontract all or part of its obligations under these Terms and Conditions to qualified and approved third-party providers. Any subcontractor engaged shall be held to the same quality and regulatory standards required by DCAS and ART’s internal protocols.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Any dispute arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the courts of Dubai.

Terms and Conditions for Medical Transport Services

1. Pricing and Estimates

All pricing provided by ART Ambulance Services L.L.C. (“ART”) is indicative and based on preliminary information supplied by the Client at the time of inquiry. Prices are subject to change based on factors including, but not limited to: patient condition, distance, service level required (e.g., Basic Life Support, Advanced Life Support), need for medical escort, timing, or any special equipment or additional requirements.

Final pricing will be confirmed in writing upon acceptance of the quotation by the Client and confirmation by ART. All deposits are strictly non-refundable unless otherwise agreed in writing.

2. Booking Confirmation

A medical transport request is not considered confirmed or binding upon ART unless and until:

  • The Client has accepted the quotation provided by ART;

  • ART has issued written confirmation stating that the transport is “Booking Confirmed”; and

  • The Client has completed the required prepayment within the specified timeframe.

Until all of the above conditions are fulfilled, ART has no obligation to reserve or dispatch any vehicle, staff, or equipment.

3. Regulatory Compliance

All medical transport services are provided in compliance with regulations issued by the Dubai Corporation for Ambulance Services (DCAS), and any other relevant authorities.

ART will ensure that all operational and licensing requirements are met. However, service provision may be subject to inspection or intervention by regulatory authorities, and ART shall not be held liable for delays or cancellations caused by such actions.

If additional requirements are imposed by regulatory bodies (e.g., additional staffing, higher-level care), the Client will be informed, and the quotation may be revised accordingly.

4. Client Responsibilities

The Client is responsible for providing complete and accurate information regarding the following:

  • Patient condition and medical history relevant to the transport;

  • Presence of infectious diseases or mobility limitations;

  • Any requirement for medical escort or special equipment;

  • Exact pickup and drop-off locations and accessibility for ambulance vehicles;

  • Required documentation, such as hospital discharge letters, transfer approvals, or identification;

  • Availability of an authorized person to release or receive the patient at each location.

Failure to provide accurate information or ensure accessibility may result in delays, service refusal, or additional charges. ART shall not be held liable for consequences arising from such omissions.

5. Escort and Companion Policy

Medical escorts (EMTs, paramedics, or nurses) will be assigned based on the patient’s condition and regulatory requirements. A family member or companion may accompany the patient only under the following conditions:

  • Space is available in the ambulance;

  • The companion does not interfere with the medical care;

  • The companion complies with ART staff instructions at all times.

ART reserves the right to refuse companions in the interest of patient safety or operational efficiency.

6. Waiting Time and Delays

If delays caused by the Client, patient, or facility interfere with ART’s scheduling or operations, ART reserves the right to:

  • Adjust the schedule or reroute services;

  • Charge additional fees;

  • Cancel the service if delays exceed 30 minutes without notice or justification.

7. Cancellations and Rescheduling

All cancellations must be submitted in writing (email or official message).

  • If the cancellation occurs less than 24 hours prior to the scheduled pickup time, ART may charge up to 100% of the quoted fee.

  • If the service is rescheduled with less than 12 hours’ notice, additional charges may apply, subject to availability.

ART is not responsible for any loss, penalty, or inconvenience resulting from such cancellations or rescheduling requests.

8. Liability and Indemnity

8.1 Limitation of Liability

ART shall exercise reasonable care, skill, and diligence in performing its services. However, ART shall not be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from the provision of transport services, except in cases of proven gross negligence or willful misconduct.

8.2 Exclusions of Liability

ART shall not be held liable for any loss, injury, delay, or damage resulting from:

  • Incomplete, inaccurate, or misleading information provided by the Client;

  • Delays due to patient unavailability, facility hold-ups, or access issues;

  • Traffic conditions, road closures, vehicle breakdowns, or environmental factors;

  • The inherent risks associated with the patient’s pre-existing medical condition;

  • Actions or omissions of third parties, including hospitals, clinics, or facility staff;

  • Changes in the patient’s condition during transport, especially where full history or risks were not disclosed.

8.3 Indemnification

The Client agrees to fully indemnify, defend, and hold harmless ART, its employees, agents, and subcontractors against any and all claims, liabilities, losses, or costs (including legal fees) arising from:

  • Breach of these Terms and Conditions;

  • Errors or omissions in the information provided to ART;

  • Incidents occurring during transport not caused by ART’s gross negligence.

8.4 Liability Cap

Unless otherwise agreed in writing, ART’s total liability for any single transport shall not exceed the total amount actually paid by the Client for that specific service, excluding VAT.

9. Force Majeure

ART shall not be held liable for any delay, disruption, or failure to perform its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters (e.g., storms, floods, earthquakes);

  • Acts of government, war, terrorism, or civil unrest;

  • Traffic accidents or road closures;

  • Epidemics, pandemics, or infectious disease outbreaks;

  • Utility failures, transportation disruptions, or labor disputes.

In such events, both parties shall collaborate in good faith to reschedule or modify the transport arrangements.

10. Confidentiality

All personal and medical information obtained by ART in the course of service delivery shall be treated as confidential in compliance with applicable healthcare privacy regulations.

This obligation applies to all ART staff, subcontractors, and agents. Confidential information shall not be disclosed unless:

  • Required by law or regulatory authority;

  • Authorized in writing by the Client or patient;

  • Necessary for clinical handover to healthcare professionals.

11. Media and Documentation Use

ART may collect and retain internal, non-identifying records such as service logs and patient report forms for regulatory, quality assurance, or audit purposes.

12. Right to Withdraw or Refuse Services

ART reserves the right to refuse or withdraw services at any time, without liability, if:

  • The patient’s condition is deemed unsafe for non-emergency transport;

  • The location is inaccessible, unsafe, or not prepared for safe operation;

  • The Client fails to provide required information or documentation;

  • ART personnel are subject to abuse, threats, or unsafe conditions;

  • The service would violate local laws or regulations.

If services are withdrawn, ART will notify the Client and assist in making alternative arrangements when feasible.

13. Subcontracting

ART reserves the right to subcontract part or all of its services to licensed and qualified third-party providers. All subcontractors are required to comply with ART’s quality standards and regulations.

14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Dubai courts.

Website Terms and Conditions of Use

1. Introduction

Welcome to https://art-ambulance.ae (the “Website”), operated by ART Ambulance Services L.L.C. (“ART”, “we”, “us”, or “our”), a company registered in the United Arab Emirates with its principal office located in Dubai.

By accessing or using this Website, you agree to be legally bound by these Terms and Conditions of Use (the “Terms”). If you do not accept these Terms, please do not use the Website.

2. Scope of Website Use

The Website is intended to provide general information about ART’s services, including medical transport, medical bystanding, and related healthcare support solutions. The Website may include service overviews, company background, request forms, contact information, news updates, and other informational content.

The Website is not intended to provide medical advice, emergency services, or formal quotations. For urgent medical assistance, please contact local emergency services.

3. Intellectual Property Rights

All content and materials on the Website—including but not limited to text, graphics, logos, icons, images, audio, video, design elements, layout, and underlying code—are the property of ART or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, sell, or exploit any content from the Website without prior written consent from ART, except as permitted by law.

4. Prohibited Activities

Users of the Website agree not to:

  • Use the Website for unlawful, fraudulent, or malicious purposes;

  • Attempt to gain unauthorized access to servers, data, or features;

  • Upload, post, or transmit viruses, malware, or other harmful content;

  • Interfere with the operation or security of the Website;

  • Misrepresent your identity or impersonate any other person or entity;

  • Harvest, scrape, or collect data from the Website without permission.

5. Disclaimers

All content on the Website is provided on an “as-is” and “as-available” basis. While ART endeavors to ensure accuracy, we make no representations or warranties, express or implied, regarding the reliability, completeness, or suitability of the information provided.

ART shall not be liable for any loss or damage resulting from:

  • Reliance on content displayed on the Website;

  • Technical issues, outages, or interruptions;

  • Errors or omissions in Website content;

  • Use or misuse of the Website or its features.

6. Third-Party Links

The Website may contain links to third-party websites or resources. ART does not endorse and is not responsible for the content, accuracy, or availability of these external websites. Accessing such sites is at your own risk and subject to their own terms and privacy policies.

7. Privacy

Use of the Website is also governed by our Privacy Policy which explains how personal data may be collected and used. By using the Website, you consent to the collection and handling of your data in accordance with that policy.

8. Modifications

ART reserves the right to modify, suspend, or discontinue the Website or these Terms at any time without prior notice. Continued use of the Website following any changes shall constitute your acceptance of such modifications. We recommend reviewing this page periodically.

9. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates, and where applicable, the Emirate of Dubai. Any dispute arising in connection with the use of this Website shall fall under the exclusive jurisdiction of the competent courts of Dubai.

10. Contact Information

For questions about these Terms or the use of the Website, please contact:

ART Ambulance Services L.L.C.
📍 Smark 9, Office 106-2, Al Karama, Dubai, United Arab Emirates
📧 Email: info [at] art-ambulance.ae
📞 Phone: +971 4490 5210